BODY SHOP

Let's get your car looking like new again!

Schedule Or Speak With An Auto Body Service Team Member Now

Do I Have To Use The Shop My Insurance Company Recommends?

You can have your vehicle repaired at the shop of your choice. At Country Hill Motors, we repair vehicles for all insurance companies and we are Direct Program Repair partners for most major insurance carriers.

Couple checking data with sales man

Our Collision Repair Process

YOU NEED AUTO BODY REPAIRS, NOW WHAT?

You can bring your car into our body shop and our estimator will inspect the damage, take pictures of your vehicle, and ask you for some basic information. We will write an estimate immediately & schedule a time for repair.

BEFORE WE BEGIN…

Before we begin you will need to sign a work authorization form that allows us to work on your car, drive it around the shop for repairs and on the road for testing. This also gives us the ability to process your insurance draft with the least inconvenience to you. We also ask that you remove your personal belongings from the vehicle, especially from the trunk if we are working on the rear of the vehicle. Please also deactivate any alarm systems.

Drop Off Your Vehicle

When you drop off your vehicle at Country Hill of Merriam, we will review the work to be done and see if there might be any other work you might wish to have done at the same time.

WE’LL CONTACT YOU REGULARLY CONCERNING THE PROGRESS OF YOUR AUTO BODY REPAIRS.

Please let us know your preferred method of contact, and how often you’d like to be updated during the repair process, and we’ll work hard to provide that for you. Even though it is our goal to keep you updated, please feel free to contact your collision repair estimator at any time you wish.

We Prepare Your Estimate

WE DO OUR BEST TO PREPARE AN ACCURATE ORIGINAL COLLISION REPAIR ESTIMATE.

… but, they are called estimates for a reason, as we cannot always determine the full extent of the damage until the vehicle is in the auto body shop. Once the vehicle has been disassembled, we will likely need to prepare a supplement. The primary reason for a supplement is hidden damage that is not visible at the time of the estimate. Repair methodology may sometimes change, and parts price increases are very common. We will need approval from the responsible party before we can proceed with supplemental repairs. Both you and the insurance company will be notified. If your repairs are covered under one of our many direct repair programs, any delays should be minimal. However, there can be substantial delays associate with a supplement. It all depends on the responsiveness of your insurance company and supplemental parts availability.

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HOW LONG WILL MY REPAIRS TAKE?

Our expert craftsmen will do their best to restore your vehicle back to pre-accident condition in a timely manner, but collision repair is an inherently difficult process, and sometimes repairs take a little longer than anticipated. If this happens to you, we ask for your patience and understanding. We are totally committed to top quality work. For this reason, we can only suggest a target delivery date up front. Once your vehicle is completely disassembled, all damage is identified, all necessary approvals are in hand and all parts are received and correct, we can then give you a firmer completion date.

REPAIRS NEED TO BE PAID FOR BEFORE WE CAN RELEASE YOUR VEHICLE TO YOU.

We’ll do our best to assist you in acquiring payment if your repairs are covered by insurance. If you receive a draft from an insurance company, please hold on to it, as a properly endorsed insurance draft is our preferred method of payment. For deductibles and customer pay repairs, you may charge with VISA or Mastercard or write a check for up to $1,000 with proper identification. For amounts over $1,000 please acquire certified funds.

Group of car dealers
Mother and daughter get their new car

Our Commitment to Quality

IF YOU NOTICE A PROBLEM AFTER YOU HAVE TAKEN THE VEHICLE, DON'T WORRY… As we mentioned earlier, collision repair is a very difficult process. Even though we do our best to avoid problems, they do occur from time to time and you can be assured that we will do everything in our power to make sure your problem is resolved quickly and with minimal inconvenience to you. We will do out absolute best to show you why our team is Country Hill Proud.

Make an appointment Country Hill Motors rating cards
Mark Anderson
Mark Anderson
January 29, 2024.
Our sales person Paul was terrific. We were waffling a bit on what all we wanted to look at and he was very patient. Much appreciated. Will recommend to others.
Mark Anderson
Mark Anderson
January 29, 2024.
Efficient and friendly. Very accommodating.
jenae moore
jenae moore
January 29, 2024.
Very professional, easy to understand, finance got us the best rate around. Rob Z sold us a good reliable car. We would come back here again.
TJ Pennington
TJ Pennington
January 27, 2024.
We had a good experience with Rob no pressure to purchase anything. They let us test drive the car on two separate occasions the second was to our mechanic who put it on a lift and gave us the double thumbs up purchasing was easy and fairly quick and they made sure to come in at budget!
Jake Rafanan
Jake Rafanan
January 22, 2024.
Debra was such an amazing help! So glad to have this as my new car! 100% recommend for anyone who needs a car
Greg Davis
Greg Davis
January 22, 2024.
I have purchased a lot of vehicles over the last several years. This transaction went smoothly, and the folks were very pleasant to work with. Nice selection of vehicles, we found exactly what we were looking for. Overall a good experience.
Luis Rodriguez
Luis Rodriguez
January 19, 2024.
Poul is the best sales person. That I had meet. He helped me like family.
Christopher Willer
Christopher Willer
January 18, 2024.
Lots of good cars to choose from and Paul was great. I will buy from them again.
Alexis Richter
Alexis Richter
January 18, 2024.
Everyone at Country Hill made buying our son’s car super easy. A lot of the process was done over text and email, so we were only at the dealership for around an hour. Everyone was great, including Rob and Jason. We were referred by other customers and we will definitely come back in the future.
Mike Cockrill
Mike Cockrill
January 17, 2024.
My wife and I had a great morning with Debra and the crew. Answered all our questions. Showed us everything we asked about on the sienna. Wonderful people to deal with. Mike Cockrill ko