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Schedule Or Speak With An Auto Body Service Team Member NowDo I Have To Use The Shop My Insurance Company Recommends?
You can have your vehicle repaired at the shop of your choice. At Country Hill Motors, we repair vehicles for all insurance companies and we are Direct Program Repair partners for most major insurance carriers.
Our Collision Repair Process
YOU NEED AUTO BODY REPAIRS, NOW WHAT?
You can bring your car into our body shop and our estimator will inspect the damage, take pictures of your vehicle, and ask you for some basic information. We will write an estimate immediately & schedule a time for repair.
BEFORE WE BEGIN…
Drop Off Your Vehicle
When you drop off your vehicle at Country Hill of Merriam, we will review the work to be done and see if there might be any other work you might wish to have done at the same time.
WE’LL CONTACT YOU REGULARLY CONCERNING THE PROGRESS OF YOUR AUTO BODY REPAIRS.
Please let us know your preferred method of contact, and how often you’d like to be updated during the repair process, and we’ll work hard to provide that for you. Even though it is our goal to keep you updated, please feel free to contact your collision repair estimator at any time you wish.
We Prepare Your Estimate
WE DO OUR BEST TO PREPARE AN ACCURATE ORIGINAL COLLISION REPAIR ESTIMATE.
… but, they are called estimates for a reason, as we cannot always determine the full extent of the damage until the vehicle is in the auto body shop. Once the vehicle has been disassembled, we will likely need to prepare a supplement. The primary reason for a supplement is hidden damage that is not visible at the time of the estimate. Repair methodology may sometimes change, and parts price increases are very common. We will need approval from the responsible party before we can proceed with supplemental repairs. Both you and the insurance company will be notified. If your repairs are covered under one of our many direct repair programs, any delays should be minimal. However, there can be substantial delays associate with a supplement. It all depends on the responsiveness of your insurance company and supplemental parts availability.
HOW LONG WILL MY REPAIRS TAKE?
Our expert craftsmen will do their best to restore your vehicle back to pre-accident condition in a timely manner, but collision repair is an inherently difficult process, and sometimes repairs take a little longer than anticipated. If this happens to you, we ask for your patience and understanding. We are totally committed to top quality work. For this reason, we can only suggest a target delivery date up front. Once your vehicle is completely disassembled, all damage is identified, all necessary approvals are in hand and all parts are received and correct, we can then give you a firmer completion date.
REPAIRS NEED TO BE PAID FOR BEFORE WE CAN RELEASE YOUR VEHICLE TO YOU.
We’ll do our best to assist you in acquiring payment if your repairs are covered by insurance. If you receive a draft from an insurance company, please hold on to it, as a properly endorsed insurance draft is our preferred method of payment. For deductibles and customer pay repairs, you may charge with VISA or Mastercard or write a check for up to $1,000 with proper identification. For amounts over $1,000 please acquire certified funds.
Our Commitment to Quality
IF YOU NOTICE A PROBLEM AFTER YOU HAVE TAKEN THE VEHICLE, DON'T WORRY… As we mentioned earlier, collision repair is a very difficult process. Even though we do our best to avoid problems, they do occur from time to time and you can be assured that we will do everything in our power to make sure your problem is resolved quickly and with minimal inconvenience to you. We will do out absolute best to show you why our team is Country Hill Proud.
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